Shop Terms & Conditions

Definitions

“We”, “us” or “the company” means Claudia de Yong Designs, a company registered in England.
“You”, “the customer” or “the buyer” means the person company or entity contracting to purchase the goods.
“The goods” are the items that you order from us as specified by our order acknowledgement and on our invoice.

Order Acceptance

We can receive orders via the company’s website or by email using the contact methods published on our website or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web based orders are acknowledged automatically by email. When orders are placed by email or our website, the contract exists between you and the company upon placing the order and completing the payment process.

Refunds

If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 30 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging.

Pricing

We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling and unless specified include VAT at the prevailing rate.

Payment

Payment is accepted in pounds sterling as detailed on our website at time of order. 

Payment Security

All credit card payments made during online transactions are handled on our behalf by STRIPE secure payment gateway. No credit card details are stored at any time on the company’s website.

Specifications & Information

Goods are supplied subject to the company’s standard specifications and, unless specifically agreed to the contrary, may be manufactured by any of our approved vendors. While we endeavour to publish and supply as much product and application data as possible, the company is unable to assess the viability of every possible application of the goods: It is the customer’s duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but the company shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by the company. Please note that exact colours and finishes are difficult to represent accurately on the website and printed materials and customers should not place undue reliance upon such reproductions.

Product Variation & Use

Claudia de Yong Design will make every effort to ensure that the products we supply through our website correspond as closely as possible to those shown on the website but cannot guarantee that they will be exactly the same. We cannot accept any responsibility for any variations in products. Colours may vary from those depicted depending on the setting of your monitor, software or printer. All measurements are approximate. The technical specification of products may change due to availability or raw materials and we reserve the right to make such changes as and when necessary. Our handmade or vintage/antique products may have natural characteristics and irregularities, which are not faults.

All of our products are designed for domestic use only unless explicitly noted. If you wish to use our products for commercial use please contact us to discuss your requirements. 

Complaints

We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to the company at the published address or via the website contact form.

Indemnity

Customers and other users of this website agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this website and any information or computer software contained therein or by your access to other websites as a result of links from this site. We make every effort to ensure that this website does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.

Law

All disputes arising out of, or in connection with, any contact between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.

Contact & Shopping Information

Claudia De Yong Garden Design is happy to undertake consultations all over England and Europe.

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