Delivery & Returns

Delivery

Please take care to ensure we have the correct delivery details, including name & address as we can not be held responsible for delivering to the wrong person or address as a result in you supplying inaccurate or incomplete information.

We utilise insured Royal Mail or outsourced courier services to deliver orders within the UK. We do not currently process orders from outside of the UK. All deliveries must be signed for. If you are not satisfied with the condition on arrival, please do not sign to accept the parcel and contact us immediately.

We cannot accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in an alternative location, for example with a neighbour or in a garage, we cannot accept responsibility if you fail to receive your parcel.

Please allow 5 to 7 working days for delivery, however, certain items may take longer, this will be discussed at the ‘Enquiry about delivery’ stage. Saturday and Sundays are not classed as working days by our delivery carriers.

Please note some of our items are sent by direct dispatch from the manufacture.

Returns

You can return most unused products ordered from us up to 7 working days commencing from the day after receipt of the products, by contacting us in writing/email within the 7 working day period and we will refund any payment that you have already made upon receipt of the returned item within 14 days in its original packing and condition. The exception to this are any handmade, vintage/antique or bespoke items. For any issues with these items please contact Claudia de Yong Designs directly and we will discuss your issues with you where faults on the product are concerned. No other reason for return will be considered for any handmade, vintage/antique or bespoke items.

If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you insure the item and retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them. The cost of returning any goods is the responsibility of the customer and this cost will not be reimbursed by Claudia de Yong Designs as part of the refund process.

All contact with Claudia de Yong Designs should done via email stating your order number.

Retention Of Title

Whether or not delivery has been made, property of the goods does not pass from the company to the customer until full payment is received.

Contact & Shopping Information

Claudia De Yong Garden Design is happy to undertake consultations all over England and Europe.

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