Packaging Materials
We are committed to the care of the environment & use recycled and/or re-purposed packing materials & fillers whenever possible – Your package may not always look too pretty but we pride ourselves on getting your purchase to you in sustainable & safe way.
As part of our commitment to sustainability, we only re use plastics when there is no substitute. In some cases, we have not yet sourced alternatives that will protect our products sufficiently for transit. Please recycle any plastic
Multiple Purchase Shipping
We are happy to calculate a ‘multiple purchase’ shipping rate should you wish to buy a larger quantity of products from the shop – Please contact us for more information.
Delivery
Please take care to ensure we have the correct delivery details, including name & address paying particular attention to the postal code as we can not be held responsible for delivering to the wrong person or address as a result in you supplying inaccurate or incomplete information. There is also an ‘Order Notes’ section on the check-out page for any special instructions required.
We utilise insured Royal Mail or outsourced courier services to deliver orders within the UK, all deliveries will require a signature. If you are not satisfied with the condition on arrival, please do not sign or accept the parcel from the courier and contact us immediately.
We cannot accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in an alternative location, for example with a neighbour or in a garage, we cannot accept responsibility if you fail to receive your parcel.
Please allow 3 to 5 working days for the dispatch of your order. Certain items may take longer, this will be discussed at the ‘Enquiry about delivery’ of these items. Saturday and Sundays are not classed as working days.
If you require special delivery or a faster delivery service please contact me & I will arrange & advise of any extra costs.
Shopping With Us Outside The UK
We are happy to arrange shipment for deliveries outside the UK (this includes Northern Ireland) & It works like this: Email me a list of the products you would like to purchase along with your address area/zip code. We will calculate the shipping costs & let you know – Should the total amount be acceptable we will invoice you through our payment partner (Stripe) & dispatch once payment has been received. We cannot guarantee that you will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This only applies to International Orders. There may be a currency exchange rate which the purchaser will also be responsible to pay.
Returns
You can return most unused products ordered from us up to 7 working days commencing from the day after receipt of the products, by contacting us in writing/email within the 7 working day period and we will start the refund process for any payment that you have already made if the items are returned within 14 days in the original packing and condition. The exception to this are any handmade, vintage/antique or bespoke items. For any issues with these items please contact Claudia de Yong Designs directly and we will discuss your issues with you where faults on the product are concerned. No other reason for return will be considered for any handmade, vintage/antique or bespoke items.
If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you insure the item and retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them. The cost of returning any goods is the responsibility of the customer and this cost will not be reimbursed by Claudia de Yong Designs as part of the refund process – Please note there may be a re-stocking charge.
All contact with Claudia de Yong Designs should done via email stating your order number.
Retention Of Title
Whether or not delivery has been made, property of the goods does not pass from the company to the customer until full payment is received.